Being a student is exciting and a lot of fun. It also involves a
lot of hard work, new challenges and new responsibilities. For
some, it means moving away from home for the first time. For many,
it involves a whole new way of life!
We’re here to help you succeed
We offer all students a comprehensive
introduction to university life and study skills, usually starting
just before the first semester begins, continuing through Welcome
Week and well into the first semester. This provides a warm
welcome for those starting university for the first time! Tailored
support remains available throughout your university career and we
have a range of support services designed for you to utilise when
you most need them.
We pride ourselves on our reputation for putting
students at the heart of everything we do and we offer a wide range
of support. Our external Quality Assessors regularly rate this
aspect of our provision as outstanding.
Putting you first
We realise that everyone has different
experiences, personalities, backgrounds and ways in which they
learn,. That’s why we personalise our support services to meet your
needs. so our teams can provide professional advice, information
and guidance, counselling, referral, skills development, advocacy,
liaison, training, assessment and support.
Student Advice Team
The Student Advice team is the first
stop for any questions you may have about your student experience.
They work closely with other departments within the university so
if the team cannot deal with your enquiry directly they will either
refer you on to an expert adviser in one of our specialist teams,
another member of York St John staff or an external advisory body
They can be contacted on: T: 01904
876477 or E: firstname.lastname@example.org
Student Funding Advice Team
Advisers are available to provide you
with impartial advice on a wide range of money and funding
issues including student funding, budgeting, managing debt,
implications of part-time employment and advice on welfare
benefits. The team also provides information on the different
scholarships, fee waivers and bursaries for which you may be
T: 01904 876939 E: email@example.com
Study development is available to all
students and is delivered through workshops, short writing
courses, individual and small group tutorials. We can help you to
identify ways to improve the quality of your academic work and
offer advice and tuition on study and writing strategies.
Health and welfare
Your success at York St John University is dependent on your
wellbeing, so your health and welfare are very important to us.
We offer the following services:
Wellbeing & Counselling
The Wellbeing team offers free confidential support for students
to discuss personal or academic concerns.
The Wellbeing Team provide counselling, mental health support,
welfare advice, support for Care Leavers and those First in Family,
self-help materials and workshops. We hold daily wellbeing drop-in
so you can access professional psychological support quickly.
Wellbeing activities and campaigns are also run throughout the
year encouraging students to find happier, healthier and more
fulfilling ways to make the most of their student experience.
T: 01904 876477 E: firstname.lastname@example.org
We recognise the importance of accessible quality health care
for all student and our on-campus health centre provides a wide
range of health services.
Residential Support Assistants
Trained Residential Support Assistants support students living
in residential accommodation across the campus and a number of RSAs
are on call every night during term-time.
RSAs work closely with colleagues across the University to make
sure we maintain an environment where you will feel safe, supported
and able to succeed in your studies.
Chaplaincy & Spiritual Care
We offer holistic spiritual care to students from all beliefs
and none. The University provides a prayer room for use by all
faiths, has a Peace Garden, a Quiet Place and a Chapel.
The Chaplaincy offers a non-judgemental, confidential ‘listening
ear’ service to all. Faith advisers from many of the world faiths
also provide support and advice. Students also have opportunities
to engage with local faith communities.
T: 01904 876606/7 E: email@example.com
Additional Learning Support
York St John is working hard to create an inclusive environment
for all our students. We work with a wide range of students who may
require some kind of additional learning support such as students
with dyslexia, disabled students or students with medical
The Disability Support
We offer a range of services such as note taking, mentoring and
special arrangements for examinations. We realise that each
student’s requirements are different. Therefore, we ask that if you
do need our advice or support that you get in touch with us as soon
as possible so that we can discuss the types of arrangements that
are in place at the University.
T: 01904 876540 E: firstname.lastname@example.org
We would also advise you to visit us if you can, before
accepting an offer, as there may be some very specific arrangements
that we may need to discuss.
Dyslexia and Specific Learning Difficulties (SpLD)
The University offers screening for specific learning
difficulties and you can also apply for funding towards the cost of
a full educational psychologist’s assessment . If you are diagnosed
with a SpLD there is a wide range of support and guidance here to
This includes individual and small group sessions with
specialist tutors, mentoring and training on the use of assistive
technology software packages such as TextHelp and Inspiration.
Funding to pay for support
Most UK full-time and part-time students, who require the sorts
of services mentioned above, are eligible to apply for Disabled
Students’ Allowances (DSA) from their funding provider such as
Student Finance England.
DSAs are non means-tested grants which pay for things like
technical equipment, support workers and specialist one-to-one
study skills tuition.
Student life »